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Terms & Conditions

Terms of sale –

This page sets the terms and conditions of this platform ( where we do design and printing services. Please read these terms & conditions carefully because by ordering /paying for any service you agree to be bound by these terms & conditions.

1 Information About us – Who we are

Our website ( ) is operated by PIXEL ADS COMPANY LIMITED (“We”, “Us”, “Our”) We are a registered company in Kenya located at No.9 Mpaka Road, Westlands. 

2. About you (the client)

By placing an order on our website, you agree that:

i) You are a person aged 18 Years and above.
ii) You are legally capable of entering into a binding contract.

The contract between you (“the client”) and us is formed after you successfully place an order online.

3. Use of Our Artworks (Designs)

We (, Pixel Ads Company Limited) design free artworks for our clients. The artwork can be done before placing an order for your preview or after you place an order. You have to proofread and confirm the artwork/design is good and we can start the production and all information in the artwork is correct. By confirming we will not be responsible for any details skipped. We are only responsible for products quality (print quality and product finishing – cutting, binding, lamination and glue work). The same case applies to the artwork provided by you.

4. The information/materials you provide

The information you provide to be printed must be accurate and original. It must comply with laws applicable in Kenya. That information MUST be:
i) accurate (where it states facts)
ii) genuine (where it states opinions)
and must NOT be
i) defamatory of any person
ii) offensive or hateful
iii) promoting sexual explicit information/materials
iv) promoting violence
v) promoting discrimination based on ethnicity, gender, race, religion or age
vi) likely to deceive any person in Kenya
vii) promoting any illegal activity in Kenya
viii) threatening, invading other people’s privacy
ix) inciteful

5. Delivery

Any order you place on must be delivered to the address you provide to us. Delivery takes 1-3 working days for small orders and upto 14 working days for big orders. After placing an order, you will receive a notification from us through our email address ([email protected], [email protected]) or through our phone number (+254746174084, +254707423280)

6. Quality

The quality of the materials printed will be as per the artwork provided (by you or by us). You agree that the slight color variations may happen when printing the files. Because the way artworks appear on different computer/mobile device screens is not the same. Providing pantone color codes will help us produce materials with the original colors. We cannot be held liable for slight color variations but in case things don’t go well with colors and with any other finishing; we may at our discretion offer to reprint your work and deliver to you. Please provide us with all the information about the product finishing.

7. Risks & Ownership

Immediately after you receive the products you will be responsible for them (items) and they will be at your own risk. Products ownership is passed to you on delivery.

8. Prices & Payment

The prices for all the products on our website may change within a period of time. This may be  affected by rising  of paper/material prices in the market. When material price goes up we may need to adjust the prices a little bit for us to be able to deliver quality services to you. This does NOT affect the orders already placed and that are being processed.

On the other hand, online  payments are processed by an independent company (iPay Africa) and it is safe and secure. You may choose to pay via Mpesa or debit cards or any other payment available at iPay (

9. Return Policy

Returning printed items will not be needed in most of the cases. This is because once items are printed they cannot be of use to us. We offer to reprint the work instead and deliver it to you. Any time for any reason, once you order any item/products from us we must deliver the items to you. We will reprint the work incase of an error or if you are not satisfied with the quality . We understand that you come to us to get a good service. That’s why we must find a solution for any problem that may arise during printing process. You must get value for your money. That one is a guarantee.

10. Privacy Policy

The information you provide to us is safe. At Pixel Ads Company limited,  we only collect your contact details, Your name and delivery address. We use that information to process your order and to contact you when we do delivery. Payment information is not stored on our website. Our payments are securely processed by independent company: iPay Africa. View iPay’s Privacy Policy for more information.

Cash on Delivery is also Accepted, depending on your location. On this we prefer Nairobi and other areas near Nairobi (Thika, Kiambu, Ngong, Rongai) *Please note that we will extend cash on delivery payment method to other parts of Kenya with time.

Thank you!

Pixel ADS Company Limited

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